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I accept apprehend Gulf News’ chump complaints and acquisition the resolution activity absolutely remarkable. I accept an affair with Dubai First’s acclaim card.

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The facts are — I was provided with a agenda in November 2013. I acclimated it until February 2014 and all payments were fabricated on time. I accept not acclimated the agenda back afresh till date.

The coffer answerable me an anniversary fee of Dh300 in November 2014 which, I cannot bethink accordant to. Dubai First did not allotment any acclaim agenda annual with me back March 2014 till date. The coffer did not alarm me apropos any non-payment issues as well.

My capacity (email and adaptable number) are the aforementioned as what is recorded in the Dubai First system. Last month, back I activated for a acclaim agenda with addition bank, a absence of Dh6,300 with Dubai First was recorded with Al Etihad Acclaim Bureau.

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I alleged up Dubai First to dness it, but no activity has been taken yet, added than two buzz calls from their chump affliction centre, area I afresh the absolute story.

Can Gulf News get complex to advice me get the accountability waived and to advice aing the card?

From Mr Nibin George Ninan

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Dubai

The administration of Dubai First responds:

Dubai First is beholden for all chump acknowledgment to which we accord accurate application as we strive to consistently bear the accomplished standards of service. Dubai First has been in acquaintance with Mr Ninan, and the amount has been bound to the customer’s satisfaction.

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Mr Ninan responds:

This case is not closed, as Dubai First did not accommodated my expectations.

I charge a approval letter from Dubai First, which states that the coffer accuse were not announced with me appropriately on time. Hence, due to the bank’s error, they accept waived all the accuse on the agenda and annulled the card.

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The No Accountability letter I accustomed from Dubai First is ambiguous and states that I paid or acclimatized the outstanding charges, which is not true.

Unless the approval or No Accountability letter is absolutely correct, my acclaim annal with Al Etihad Acclaim Bureau will not improve.

The administration of Dubai First responds:

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Further to Gulf News’ email we accept announced to the chump afresh and announced that the No Accountability affidavit issued is as per Dubai First’s accepted architecture for the purpose requested.

Furthermore, the chump understands that the agreement of Acclaim Agenda acceptance are applicative and accountable for payment, irrespective of the Agenda usage. In this instance, the face-lifting anniversary fees were answerable as agreed by the customer, and the aforementioned has been reflected in the annual agenda annual statements beatific to the customer.

As allowable by the regulator, we accelerate letters with all customers’ acclaim history to the Al Etihad Acclaim Bureau on a approved basis.

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Having said that, as announced beforehand to Gulf News, as a amicableness gesture, Dubai First has requested Al Etihad Acclaim Bureau on August 8, 2016, for abatement of the abrogating appraisement and the mentioned acclaim agenda annual almanac at Al Etihad Acclaim Bureau adjoin customer’s name stands deleted as of date.

The aloft has been explained to the chump and the chump is annoyed with the same. We acknowledge you for bringing this to our absorption again.

(Process initiation: August 2. Response from organisation: August 8. Activity completion: September 23.)

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