SAN FRANCISCO (CBS 5) – Consumers who use bread machines at grocery food may not be accepting an authentic count.
“I brought in two amounts appealing abundant alive the amounts,” said Joseph Enz, who acclimated a CoinMaster apparatus at Safeway. “But both amounts came up actual short.”
Enz filed a complaint with Santa Clara County Weights and Measures and their analysis accepted the apparatus was inaccurate.
Accuracy problems aren’t aloof with CoinMaster machines. Joy Hauser claims she counted $122.56 afore application a Coinstar machine. But back she loaded her money into the machine, afterwards Coinstar took its 9.8 percent fee, she said she larboard the abundance with $105. Hauser said he was shortchanged $5. Hauser’s adventure answer an analysis by The State Division of Measurement Standards.
Assistant Director David Lazier said he called 10 Coinstar machines and conducted 30 transactions. His analysis begin discrepancies in about a division of those transactions.
“I had four that were underpayments and three that were over-payments, Lazier said. “These are automated accessories and things happen.”
Our ConsumerWatch ambassador additionally begin agnate after-effects back she activated two Bay Area machines. Afterwards demography $95 to Lucky food and Foods Co. Ayala acquired an added penny at anniversary location.
According to Lazire, there are currently no statewide guidelines for testing procedures on these machines. Still he said consumers shouldn’t be beat from application these machines, or filing a complaint with their bounded Weights and Measures Department.
“The machines are about activity to be authentic as continued as you pay absorption to what you’re doing,” he said. Certain acclaim unions, like San Francisco Federal Acclaim Union and Golden 1, will calculation bill for chargeless for their own customers.
In a account Coinstar told CBS 5, “For 20 years, and with added than 700 actor coin-counting transactions, Coinstar machines accept been accustomed for the accomplished standards of accurateness and performance.
The California Division of Measurement Standards address stated, “based on this bound survey, it appears Coinstar bread counting machines can accurately and again calculation and accord the chump acclaim for their coins.”
As for Safeway, they acquaint us Enz was accustomed a allowance agenda for his troubles. They accept now replaced the apparatus with Coinstar.
(Copyright 2011 by CBS San Francisco. All Rights Reserved. This actual may not be published, broadcast, rewritten, or redistributed.)
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