Mary Smith is anew affianced and acquisitive to tie the knot, but she her coffer is continuing in the way of planning a dream wedding.
“I don’t feel adequate planning annihilation until we get this all sorted out,” she said.
Mary Smith is a pseudonym. We’re not application her absolute name because Mary says her bank, Wells Fargo, has labeled her as bankrupt. She said she became acquainted of the aberration back Wells Fargo would not acquiesce her to accomplish an accustomed annual acclaim agenda payment.
“What they a was that there was annihilation they could do for me at that time, because my annual was now actuality overseen by the defalcation department,” she said.
Mary says she has never filed for bankruptcy, but Wells Fargo’s computers said she had.
Mary ample this was a simple mistaken character because her absolute name is about as accepted as “Mary Smith.”
“It’s actual common,” she said. “To the point that back I went to the coffer he had to attenuated bottomward which Mary Smith I was.”
Mary says assorted reps assured her they would fix the error. Then, months went by and annihilation changed. Except her acclaim score.
“It’s gone bottomward significantly,” she said. “I wouldn’t be afraid if I was attractive into affective or affairs a car … I would be denied.”
She showed us her acclaim report. There’s one advertence to bankruptcy, added by Wells Fargo.
So, Mary angry to NBC Bay Area Responds.
“Help me, please,” she said.
We anon asked Wells Fargo to intervene. Meanwhile, we searched cloister records.
We begin Mary Smith’s name additional the aftermost four digits of her amusing aegis cardinal on a defalcation filing aftermost year in Los Angeles.
“I’ve never lived in Los Angeles before,” Smith said.
So, what happened?
The Defalcation cloister trustee in Los Angeles told us Mary and several added bodies were aback accounting into a absolute acreage arrangement a Palm Springs. A homeowner there filed a flurry of affected affidavit application absolute people’s names and amusing aegis numbers to try to arrest his home foreclosure.
Records appearance the cloister eventually bent on and let the foreclosure proceed. A adjudicator additionally absolved Mary’s artificial bankruptcy.
We approved to allotment all this with Wells Fargo. We additionally requested an interview.
The coffer banned to abode Mary’s case, citation its aloofness policy. It agreed alone to accelerate us a accepted statement, which says, in part:
“…when a defalcation case is filed that impacts or appears to appulse our customer(s) or account(s), Wells Fargo follows the accoutrement of the United States Defalcation Code and Rules.”
We asked how abundant best Mary will accept to delay to get her almanac cleared. We did not accept a response.
Next we angry to Ike Shulman, a adept defalcation advocate in San Jose.
“If somebody finds they’ve been appear in a defalcation that they didn’t file, it’s appealing damaging,” he said.
Shulman believes Wells Fargo should accept been able to acquisition the cardboard aisle — and bound bright Mary’s name.
“It’s an absurdity by the creditor and they charge to actual that,” he said. “Take whatever accomplish are appropriate to abate the damage.”
Since that hasn’t happened yet, we recommended Mary administer for a new Amusing Aegis number, which is accessible back you’re an character annexation victim.
“I candidly didn’t apperceive that’s an option,” Mary said. “I would be accessible to it at this point, afterwards aggregate I accept gone through.”
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As for her wedding, which she dreams of captivation at Disneyland, Mickey and Minnie charge wait.
Mary’s not planning a fairytale accident until this cyberbanking daydream is over.
“We can’t,” she said. “We charge this resolved.”
Mary says Wells Fargo is still abnegation to booty her acclaim agenda payments. That agency she’s accustomed an contributed antithesis — which can added accident her acclaim — alike admitting she’s accessible to pay.
Mary said she afresh assassin a lawyer. She feels she now has to sue Wells Fargo.
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