After benumbed the No. 22 Clark bus aftermost month, TJ Holly of Rogers Park noticed his abridged was a little lighter. Thankfully, his wallet was still there—but his Ventra agenda was gone.
He logged assimilate ventrachicago.com Dec. 15 to address his agenda missing and appeal a backup card. And afresh he waited. And waited some more.
In the meantime, he absolved instead of benumbed the bus. Afresh he bought a new agenda from a Ventra automat machine. His backup agenda never came in the mail, admitting Ventra says accustomed commitment of backup cards is seven to 10 business days.
He contacted Ventra chump service, which gave him incorrect advice about a annihilate with replacing cards through the website, the CTA said.
After Going Public forwarded Holly’s Ventra chump account accord to the CTA media department, Ventra contacted Holly on Monday about his backup agenda and salvaging the $15.50 on his old card.
Holly, 30, was not afflicted with the action to alter his card. “It aloof seems a little unreasonable.”
As added CTA riders abide to accept Ventra, acclimated to pay for 77 percent of CTA rides, they are starting to apprentice how to cross Ventra protocol, including agenda replacement.
A CTA backer said the bureau was acquainted of “a scattering of cases” afresh area some riders waited added than 10 business canicule to accept their backup card.
“We’ve heard from a baby cardinal and we’re investigating why,” CTA backer Tammy Hunt said.
If riders lose their registered Ventra cards, they are encouraged to alarm 877-669-8368 or log assimilate the Ventra website to address the agenda as absent or stolen, which inactivates the agenda so the antithesis is protected.
Riders can accept to accept a new Ventra agenda either in the mail or by visiting the Ventra chump account centermost at 165 N. Jefferson St. The antithesis from the old agenda is transferred aloft new agenda activation.
Riders after registered Ventra cards can buy a new agenda at a banker or online. That antithesis is lost.
Adam Webb, 33, slipped on some ice on the Near North Side two weeks ago. The Edgewater citizen said his Ventra agenda was in his covering abridged and the agenda absurd on the chip, apprehension it useless.
On Ventra’s website, he requested a backup card, which had not accustomed as of Monday afternoon. He bought a additional agenda in the concurrently but said he had 10 canicule larboard on the 30-day canyon on his old card.
“The action is frustrating. [It] needs to be streamlined,” he told Going Public.
StationaryA account celerity from a CTA base of noteThis week: 43rd Green Line stationOne day you’re in, the aing day you’re out. This Bronzeville stop was showcased in a hunt arena in the 1973 Robert Redford cine “The Sting.” Now, the celebrated ball anteroom by the stop additionally featured in the cine is alone (but acquisitive for revivial) and the lots aing to the base are vacant. This base could use some adjacent development to accomplish it a brilliant again.Next up: Garfield Green Line
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