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Q: Around July 11, I accustomed a letter from the Social Security Administration advice me that an online SSA annual had afresh been created in my name. I didn’t actualize an online account. I don’t alike own a computer.

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My babe encouraged me to alarm the Federal Trade Commission for advice and address accessible character theft. I did that. The FTC encouraged me to get a archetype of my acclaim address from one of the acclaim bureaus to see whether there was any artifice or incorrect information. I asked which one to call. The FTC said I could alarm Experian and gave me the buzz number.

I declared the cardinal on July 17 and batten with John Rawls. I said I capital a archetype of my acclaim report. I provided all of my claimed information. John Rawls asked for my acclaim agenda number. He talked about lifetime character annexation protection. I wasn’t abiding why. I was actual confused. I gave him my Discover acclaim agenda number. I anticipation the acclaim address amount money.

A few canicule later, I accustomed a packet via FedEx that allegedly was some affectionate of acceptance packet in this lifetime character annexation protection. Experian answerable my acclaim agenda $297.

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I acknowledged the allegation and got a new agenda from Discover. The $297 allegation agitated over to the new annual number. I accept not paid it.

At Discover’s suggestion, I appear this to the Seven Hills Police Department. I accept the name of the baker I batten with.

I don’t appetite this lifetime character annexation protection. I don’t appetite to pay $297. I alone capital a archetype of my acclaim address at no charge.

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C.B., Seven Hills

A: What a mess, all because you were aggravating to do the appropriate thing.

Initially, I contacted Experian on your behalf. I’d never heard of such a complaint about one of the acclaim bureaus. I’m not a fan of some of the acclaim bureaus’ tactics, including blame cher character annexation ecology and agnate casework we don’t appetite and shouldn’t allegation as abundant if the bureaus handled our clandestine date added responsibly. But I didn’t anticipate one of them would stoop this low.

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Experian bound said your alarm didn’t go to them. The cardinal you declared was 800-397-3742. Experian’s cardinal is 888-397-3742. You said the FTC gave you 800-397-3742. So the alone aberration is 800 vs. 888. You declared an operation accepted as Customer Advice Bureau or Customer Services. It additionally goes by the names Fair Acclaim and strongcredit.com.

It’s bright that Customer Advice chose its buzz cardinal intentionally, acquisitive to allocution to consumers who absolutely appetite to alarm Experian.

Regardless of why you declared the 800 number, it’s additionally bright that the admirer you batten with at Customer Advice was accomplished with assuming as an Experian agent and didn’t actual you back you said you were calling Experian because the FTC told you. There were affluence of opportunities for him to acquaint you he wasn’t with Experian.

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It’s not surprising, then, that there are abundant complaints on assorted customer sites about declared scams involving this company. The complaints complete agnate to yours: Someone was aggravating to alarm Experian and afresh gets hit with a allegation of $297 or more. Efforts to beef the allegation are met with blackmail approach from this company.

I ample this would be an accessible fix with Discover. Not so much. Discover beatific you a letter that your altercation and my appeal on your annual were denied.

Then I contacted the FTC and Discover again. Suddenly, the $297 aished from your statement.

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Hopefully, this is the end of your story, but not the end of the adventure for Customer Information, which has a website that appears to use the aforementioned chantry and appearance as Experian’s. One of its web addresses is consumerinformationbureau.com

The FTC believes you were accustomed the actual cardinal for Experian. “The FTC agents is attractive into this matter,” said FTC backer Juliana Gruenwald.

“We acknowledge the advice about the aggregation application a agnate cardinal to Experian’s,” Gruenwald said. “We can’t animadversion on whether we are activity to investigate a aggregation or not back FTC investigations are nonpublic.”

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I’m bridge my fingers that this aggregation will not be accustomed to masquerade as Experian abundant longer.

I additionally encouraged you to go to a bounded Social Security appointment in being to get the amount of the counterfeit online annual resolved. This is a growing problem, character thieves application our advice to accessible Social Security accounts in our names.

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