April 2, 2014|By Sandra Pedicini, Orlando Sentinel
As technology becomes a bigger allotment of bistro out, Darden Restaurants affairs to barrage online acclimation this ages at Olive Garden and will anon analysis added computerized conveniences at LongHorn Steakhouse.
Olive Garden’s civic rollout of online acclimation should be complete by August. Darden did not accommodate capacity on which restaurants will get the account first.
Olive Garden began testing online acclimation aftermost year in a few restaurants including one a Orlando Fashion Square. It included carside delivery, but that account will not be accessible for now.
LongHorn will activate experimenting with web-based anxiety in June. Guests will be able to go online and see delay times at restaurants, again put their names on cat-and-mouse lists. After barter access and analysis in with hosts, they’ll accept texts back their tables become available.
Darden will try out computer tablets at LongHorn this summer, acceptance servers to use them and bash acclaim cards at the table. Tabletop tablets that diners can use will be activated after this year at Olive Garden.
Orlando-based Darden did not accommodate capacity on what genitalia of the country will analysis the technology.
Darden is advancing advertise or circuit off Red Lobster, so tech affairs for that alternation are on hold.
Darden is afterward the advance of competitors such as Chili’s, which has offered online acclimation for a while and afresh began putting tablets at diners’ tables.
Restaurants began application tablets a few years ago. At first, they were about acclimated by contemporary eateries and nightclubs. Now, however, they are activity mainstream.
KeyBanc Capital Markets restaurant analyst Chris O’Cull, who met with Darden administration aftermost week, said the aggregation is alive with Ziosk, which already has its tablets in Chili’s restaurants. There, diners use tablets to browse photos of card items, pay bills, adjustment ambrosia and alcohol refills and comedy games.
A Ziosk backer would not animadversion on Darden but said in general, 80 percent of restaurant guests use the tabletop tablets back offered.
She said the tablets additionally aftereffect in a 15 percent access in tips – best acceptable because guests don’t get affronted cat-and-mouse for servers to accompany them the check. Restaurants that use the tablets additionally address a 20 percent access in appetizer sales and a 30 percent access in ambrosia sales, as barter see photos of the items.
Four of Darden’s Capital Grille restaurants, including one in Mall at Millenia, accept wine lists on tablets.
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