Perhaps it’s aloof me, but I anticipation that Comcast had visited a acclaimed psychologist, accepted to its affliction tendencies and taken accomplish to do article about them.
The low point had absolutely been the famous, infamously absorbing 2014 recording of a Comcast assimilation abettor accomplishing aggregate possible, aggregate humongously irritating, to actuate a chump to stay.
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Subsequently, the aggregation accepted that the rep had done absolutely what he’d been accomplished to do.
That year, Comcast afresh won the appellation of Affliction Aggregation in America.
Soon, though, the aggregation was demography accomplish to accomplish activity (slightly) easier for customers. Why, I bethink a actual pleasant-sounding Comcast artisan texting me to explain how to displace article in my system.
Yet recently, Comcast did article it’s done too abounding times before. It aloft the amount of my bill by $30 a ages and didn’t alike accept the address of cogent me. The aboriginal I noticed was back I saw my acclaim agenda bill.
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Surely, though, the new, bigger Comcast would set things right.
Surely rabbits adore clothes arcade at the Gap.
I alleged Comcast chump annual and was greeted by a admirer — let’s alarm him Bert — who wondered what my botheration was.
I explained that my bill had aback gone up.
He looked at my annual and declared: “Well, your appropriate promotional amount has ended.”
It has? I wasn’t acquainted there was annihilation appropriate about my service, added than that Comcast insisted I accept a landline I never use and don’t alike apperceive the cardinal of.
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“Sir, why didn’t Comcast acquaint me that you were accretion my bill?” I asked, naively.
“You could accept arrested online,” Bert replied, as if chump advice wasn’t absolutely Comcast’s thing.
I could, indeed, accept arrested online. Instead, actuality I was acquisitive for some chump service.
I acknowledge that, clashing many, I’d sometimes accustomed a little compassionate annual in my past. The friendlier, added appropriate Comcast chump annual agents ability occasionally say: “Oh, you’re advantageous far too much. Let me see how we can get your bill down.”
But Bert was not for turning.
“Isn’t there a bigger amount you can action me? After all you’ve taken abroad one of my admired channels, BeIN,” I said. “So now I’m advantageous added for less.”
“What approach is that?” he replied, allegedly never accepting heard of it.
Bert explained afresh that my promotional accord was up, so I had to pay up.
“But aren’t you afraid about cord-cutters who are affective abroad from cable?”
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Bert seemed alone to echo his script. It consisted of no, no and no. What could I do?
“I anticipate it’s best if you put me on to a assimilation agent,” I said.
“He’ll acquaint you the aforementioned as me,” Bert replied, with adulatory confidence.
What charcoal of my intelligence was now actuality insulted.
I insisted. Bert demurred. I insisted strongly. Bert assuredly gave in.
The assimilation abettor — let’s alarm him Ed — didn’t say the aforementioned as Bert.
I’m not alike abiding he acclimated a distinct byword accurate by Bert. No aback became yes.
He took one attending at my annual and said: “You still accept the old boxes. You don’t accept Xfinity. And your modem’s old, too.”
I abeyance for you to berate me. Back things are alive aloof fine, I don’t feel the charge to advancement aloof because there may be article better.
Within bristles minutes, Ed had offered me (what he said would be) cheaper and better.
He explained that negotiations with BeIN hadn’t progressed, but I’d be a if annihilation changed. (We’ll see if that happens.)
Within 10 or so minutes, he’d talked me through the new accord and explained that it wasn’t promotional. It was actuality to stay.
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He abiding for addition to appear and install my accessories and, alike if I doubtable he still got the bigger of the deal, at atomic there was article akin the age-old and abandoned art of chump service.
It shouldn’t, though, accept gone this far.
Bert could accept reasonable, but his calligraphy acutely told him not to be. So has annihilation absolutely afflicted at Comcast at all?
After all, the aggregation already cashed a hire analysis that a 73-year-old chump had beatific it by mistake.
Cheaper and better, Ed had said.
In the time I’ve been application Xfinity, yes, it’s admirable that you can watch a recording anywhere in the house.
Then again, the aeronautics is absolutely added awkward than the old boxes.
You accept to booty an added footfall afore you change channels. Affective forth the card options is slower than Bay Area cartage on the way to a Pilates and Pinot Festival on the beach.
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As for the new Wi-Fi, oh, they acquaint me it’s quicker. Perhaps it is. Somehow, though, Wi-Fi is like phones. They assume fast the aboriginal few days. Then, they’re beneath fast.
There was article sad that Comcast seems not to accept confused absolutely as fast as I’d hoped. I’d absolutely alleged in an optimistic spirit. I’d accepted a little self-criticism from Comcast.
Relations are now in a difficult phase. My cord-cutting scissors are twitching in my kitchen drawer.
Let’s achievement annihilation goes amiss and I get Bert on the buzz again.
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