As a aegis acquainted user who follows the best practices like: application different passwords, 2FA, alone application a defended computer and actuality able to atom phishing attacks from a mile away, I would accept anticipation my accounts and capacity would be be appealing safe? Wrong.
Because back addition has gone afterwards me, it all goes for nothing. That’s because best systems appear with a backdoor, chump support. In this column I’m activity to focus on the best afflicting offender: Amazon.com
Amazon.com was one of the few companies I trusted with my claimed information. Afterwards all, I boutique there, I acclimated to assignment as a Software Developer and I am a abundant AWS user (raking up able-bodied over $600/month)
It all began with a rather banal email:
At first, I affected it ability be a aberration or a delayed email from the time I contacted them months earlier. But concern got the bigger of me, and I contacted Amazon to ask what it was about. They told me that “I” had a chat with Amazon support? What the hell? It was a text-chat, and they emailed me a transcript:
Let me aloof stop appropriate there, so I can point out that abode isn’t mine. It’s aloof a affected abode of a auberge that was in the aforementioned zip cipher breadth I lived. I acclimated it to annals some domains, alive that the whois advice all too generally becomes public. I acclimated the aforementioned accepted breadth as I lived, so that my ip abode would bout up with it.
Wow. Aloof wow. The antagonist gave Amazon my affected capacity from a whois query, and got my absolute abode and buzz cardinal in exchange. Now they had abundant to animation about a few services, alike acceptable my coffer to affair them a new archetype of my Acclaim Card.
Trying actual adamantine to not booty out my frustrations on an different abutment rep, I contacted both Amazon Retail and AWS cogent my disappointment and allurement them to put a agenda on my annual that it is at acutely aerial accident of actuality amusing engineering, and I will consistently be able of logging in. Amazon Retail said they would put a note, and accept a specialist acquaintance me (who never did) while AWS was dismissive of alike a accident existing.
Fast advanced a brace of months, I fabricated the big aberration of cerebration the accident was gone, giving Amazon my beginning acclaim agenda and now new abode details. I accept addition email. I feel a pit of my stomach.
So already again, I acquaintance Amazon abutment to see what happened. This time I had the amusement of ambidextrous with a abutment abettor who seemed 100% erfingers of acumen that addition was impersonating me. I had agitation befitting my accord back he told me I should change my countersign to anticipate bodies impersonating me. Eventually I had to basically acquaint him that it was “me” that contacted abutment and I capital “my” transcript, which he provided.
And afresh goes on to abominably try get the aftermost digits of my acclaim card:
Guess I should calculation my blessings they didn’t accord the aftermost digits of my acclaim card. I afresh acquaintance Amazon to reiterate how important it is that they accumulate my annual secure, and not accord out my capacity to anyone with a name and address. They affiance they’re putting a agenda on my account, and it’ll never appear again. And I will be contacted by a specialist (never happened, again)
This time I adjudge I can no best assurance Amazon with my address, and annul it from my account.
Fast advanced addition day:
This time, I can’t get a archetype of the conversation. They contacted Amazon by phone, and they don’t accept a recording to accord me. I’m activity to accept to accept they got the aftermost digits of my acclaim card, like they accept to be after.
At this point, Amazon has actually betrayed my assurance three times. I accept done actually aggregate in my ability to defended my account, but it’s hopeless. I am in the action of closing my Amazon account, and brief as abundant to Google casework which accept decidedly added able-bodied at endlessly these attacks.
After actuality the victim of these attacks for months, I’d like to accomplish some recommendations for services:
For users, be acutely accurate with the advice you share. Alike big companies like Amazon can’t accumulate it safe, they’re far from the worst.
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