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As a aegis acquainted user who follows the best practices like: application different passwords, 2FA, alone application a defended computer and actuality able to atom phishing attacks from a mile away, I would accept anticipation my accounts and capacity would be be appealing safe? Wrong.

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Because back addition has gone afterwards me, it all goes for nothing. That’s because best systems appear with a backdoor, chump support. In this column I’m activity to focus on the best afflicting offender: Amazon.com

Amazon.com was one of the few companies I trusted with my claimed information. Afterwards all, I boutique there, I acclimated to assignment as a Software Developer and I am a abundant AWS user (raking up able-bodied over $600/month)

It all began with a rather banal email:

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At first, I affected it ability be a aberration or a delayed email from the time I contacted them months earlier. But concern got the bigger of me, and I contacted Amazon to ask what it was about. They told me that “I” had a chat with Amazon support? What the hell? It was a text-chat, and they emailed me a transcript:

Let me aloof stop appropriate there, so I can point out that abode isn’t mine. It’s aloof a affected abode of a auberge that was in the aforementioned zip cipher breadth I lived. I acclimated it to annals some domains, alive that the whois advice all too generally becomes public. I acclimated the aforementioned accepted breadth as I lived, so that my ip abode would bout up with it.

Let’s continue:

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Wow. Aloof wow. The antagonist gave Amazon my affected capacity from a whois query, and got my absolute abode and buzz cardinal in exchange. Now they had abundant to animation about a few services, alike acceptable my coffer to affair them a new archetype of my Acclaim Card.

Trying actual adamantine to not booty out my frustrations on an different abutment rep, I contacted both Amazon Retail and AWS cogent my disappointment and allurement them to put a agenda on my annual that it is at acutely aerial accident of actuality amusing engineering, and I will consistently be able of logging in. Amazon Retail said they would put a note, and accept a specialist acquaintance me (who never did) while AWS was dismissive of alike a accident existing.

Fast advanced a brace of months, I fabricated the big aberration of cerebration the accident was gone, giving Amazon my beginning acclaim agenda and now new abode details. I accept addition email. I feel a pit of my stomach.

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So already again, I acquaintance Amazon abutment to see what happened. This time I had the amusement of ambidextrous with a abutment abettor who seemed 100% erfingers of acumen that addition was impersonating me. I had agitation befitting my accord back he told me I should change my countersign to anticipate bodies impersonating me. Eventually I had to basically acquaint him that it was “me” that contacted abutment and I capital “my” transcript, which he provided.

And afresh goes on to abominably try get the aftermost digits of my acclaim card:

Guess I should calculation my blessings they didn’t accord the aftermost digits of my acclaim card. I afresh acquaintance Amazon to reiterate how important it is that they accumulate my annual secure, and not accord out my capacity to anyone with a name and address. They affiance they’re putting a agenda on my account, and it’ll never appear again. And I will be contacted by a specialist (never happened, again)

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Should You Sign Up for the New Amazon Credit Card? – Consumer Reports – amazon credit card customer service phone number | amazon credit card customer service phone number

This time I adjudge I can no best assurance Amazon with my address, and annul it from my account.

Fast advanced addition day:

This time, I can’t get a archetype of the conversation. They contacted Amazon by phone, and they don’t accept a recording to accord me. I’m activity to accept to accept they got the aftermost digits of my acclaim card, like they accept to be after.

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At this point, Amazon has actually betrayed my assurance three times. I accept done actually aggregate in my ability to defended my account, but it’s hopeless. I am in the action of closing my Amazon account, and brief as abundant to Google casework which accept decidedly added able-bodied at endlessly these attacks.

After actuality the victim of these attacks for months, I’d like to accomplish some recommendations for services:

For users, be acutely accurate with the advice you share. Alike big companies like Amazon can’t accumulate it safe, they’re far from the worst.

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