NORTH ST. LOUIS COUNTY (KMOV.com) – Tiffani Williams works two jobs and has the paycheck from the additional job anon deposited assimilate a Netspend prepaid debit card.
She said canicule went by and the money never showed up on her card.
“I got money but they’re not giving it to me and I don’t apperceive back they’re giving it to me,” said Williams.
After abounding buzz calls she said she abstruse there was a abstruse annihilate with the aggregation that processes the absolute deposits.
“Your bills don’t stop because they’ve got a glitches and they won’t alike allocution with you. I acquainted at one point that they were aloof activity to accumulate our money,” said Williams.
News 4 abstruse a aggregation alleged MetaBank handles the absolute deposits for Netspend agenda users. The annihilate occurred with a aggregation called, FIS, which processes the cyberbanking affairs on annual of MetaBank.
On Wednesday MetaBank issued a annual that said:
Meta can affirm that their processing partner, FIS, is no best experiencing an affair with their ACH application. The abeyance has been remediated and operations are active as accustomed this morning. Meta is alive carefully with our audience to annual the barter afflicted by the interruption.
Late in the day on Monday, Williams arrested her debit agenda annual and got acceptance that the money had been deposited.
“A big relief, it’s like, yeah Christmas,” said Williams.
A agent for FIS told News 4 he was actual atoning about the annihilate and that the aggregation would be reviewing what went amiss with the ambition of deepening their systems so it won’t appear again.
Copyright 2018 KMOV (Meredith Corporation). All rights reserved
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