American Express Aggregation (NYSE: AXP) and Ethoca, a arch provider of collaboration-based technology solutions for merchants and agenda issuers, today appear they are alive calm to advice American Express U.S. merchants and agenda associates added bound dness disputes accompanying to agenda purchases. American Express has deployed the Ethoca Eliminator band-aid in its latest footfall to advice merchants abate time and costs spent administration disputes.
With Ethoca Eliminator, American Express can advice anticipate disputes for U.S. merchants by accouterment added abundant transaction advice in real-time to agenda associates who alarm chump annual because they do not admit a allegation on their account. The Ethoca Eliminator belvedere retrieves transaction advice from merchants who are application the tool, enabling American Express’ Chump Care Professionals to broadcast the allegorical advice to the agenda affiliate while on the phone. American Express additionally affairs to action this adequacy online in the aboriginal division of 2019 so agenda associates can appearance added capacity about their accuse fabricated at accommodating merchants.
The Ethoca Eliminator apparatus complements Ethoca Alerts, an absolute band-aid American Express uses today to acquaint accommodating merchants about affairs that accept been accepted as fraudulent. Back a merchant receives acceptance through Ethoca Alerts, they accept the adeptness to potentially stop the addition of orders afore they are sent, and accommodate chump refunds back necessary. American Express will be accretion use of the annual for added altercation situations.
“American Express is committed to accouterment merchants and agenda associates a simple action for absolute disputes,” said Priscilla Kam, Senior Vice President of Global Strategy & Capabilities for American Express’ Global Merchant & Network Casework Group. “Ethoca’s platforms can advice anticipate agenda affiliate disputes afore they happen, allowance merchants save time and costs associated with disputes and chargebacks.”
American Express has fabricated several updates to its disputes and chargeback behavior to accommodate an bigger and added constant acquaintance for merchants. These accommodate attempting to dness disputes afore contacting merchants for acknowledging information, accouterment added means for merchants to address chargebacks involving online transactions, abbreviation the cardinal of times a merchant can accept a altercation for the aforementioned charge, and in assertive categories eliminating chargebacks if a altercation is over 120 canicule from the transaction date. In 2017, American Express merchants saw 700,000 beneath disputes as a aftereffect of these action changes.
“Ethoca is captivated to be alive with American Express to abridge the altercation action for its merchants and agenda members,” said Keith Briscoe, Chief Marketing and Product Officer for Ethoca. “Our apartment of collaboration-based solutions is focused added on preventing accidental disputes afore they anytime agitate a chump acquirement adventure – ultimately allowance to ensure a bigger acquaintance for all parties in the ecosystem.”
For added advice about Ethoca Eliminator and Ethoca Alerts, merchants may appointment www.ethoca.com/products.
For added capacity about enhancements to American Express’ merchant disputes policies, appointment www.americanexpress.com/managedisputes.
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