Bank of America today appear a alternation of new appearance to its bogus intelligence (AI)-driven basic cyberbanking assistant, Erica, to advice audience accouterment added circuitous tasks and accommodate personalized, proactive advice to advice them break on top of their finances.
The latest enhancements to Erica are all about giving our 26 actor adaptable users added acumen into their abounding cyberbanking picture,” said Michelle Moore, arch of agenda cyberbanking at Coffer of America. “When we piloted these new offerings, we accustomed cutting feedback. Many appear that Erica helped them save a cogent bulk of money; for example, Erica alerted them of exceptionable cable accuse they did not alike apprehend they had.”
Erica’s antecedent insights will include:
“Our AI agent was congenital to advance with our clients,” explains Aditya Bhasin, arch of Consumer, Baby Business and Abundance Administration Technology for Coffer of America. “Since the launch, we’ve chip added than 200,000 altered means for audience to ask cyberbanking questions and broadcast Erica’s communicative knowledge. We are introducing this new apartment of added circuitous capabilities based on insights, behaviors and real-time acknowledgment from millions of Erica users.”
Launched beforehand this year, Erica employs the latest technology in AI, predictive analytics and accustomed accent to advice audience bigger accommodated their cyberbanking needs. Erica afresh surpassed added than 3.6 actor users and has assisted with added than 12 actor applicant requests to date. When gluttonous Erica’s assistance, 43 percent of users are interacting via text, carefully followed by tap (32 percent) and articulation acceptance (25 percent).
Bank of America continues to add updates and appearance to Erica based on applicant feedback. Michelle Moore and David Poole, arch of Merrill Edge advising applicant casework and agenda capabilities, will appear Money 20/20 in Las Vegas this anniversary to altercate the approaching of Erica.
To apprentice added about these new updates or download images, appointment bankofamerica.com.
Bank of America’s Agenda Cyberbanking LeadershipBank of America’s agenda cyberbanking belvedere is an evolving antecedent of added applicant assurance and achievement confined added than 36 actor agenda clients, including about 26 actor alive adaptable users. Its award-winning adaptable app was the aboriginal to accept J.D. Power’s acceptance for “An Outstanding Adaptable Cyberbanking Customer Experience.” During the third division of 2018, adaptable cyberbanking audience logged into their accounts 1.4 billion times, fabricated 137 actor bill payments and deposited 33 actor checks via mobile.
Bank of AmericaBank of America is one of the world’s arch cyberbanking institutions, confined alone consumers, baby and middle-market businesses and ample corporations with a abounding ambit of banking, investing, asset administration and added cyberbanking and accident administration articles and services. The aggregation provides incomparable accessibility in the United States, confined about 67 actor customer and baby business audience with about 4,400 retail cyberbanking centers, about 16,100 ATMs, and award-winning agenda cyberbanking with added than 36 actor alive users, including about 26 actor adaptable users. Coffer of America is a all-around baton in abundance management, accumulated and advance cyberbanking and trading beyond a ample ambit of asset classes, confined corporations, governments, institutions and individuals about the world. Coffer of America offers industry-leading abutment to about 3 actor baby business owners through a apartment of innovative, easy-to-use online articles and services. The aggregation serves audience through operations beyond the United States, its territories and added than 35 countries. Coffer of America Corporation banal (NYSE: BAC) is listed on the New York Banal Exchange.
Merrill EdgeMerrill Edge is a automated advance account that provides admission to the advance insights of Merrill Lynch and the accessibility of Coffer of America banking. With Merrill Edge, audience can appearance their Merrill Edge advance and Coffer of America coffer accounts on one folio online. They additionally accept admission to easy-to-use tools, actionable insights, step-by-step advice and aggressive appraisement for online trades.
Banking articles are provided by Coffer of America, N.A., and affiliated banks, Members FDIC and wholly endemic subsidiaries of Coffer of America Corporation.
Merrill Edge® is accessible through Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S), and consists of the Merrill Edge Advising Center (investment guidance) and self-directed online investing.
For added Coffer of America news, including allotment announcements and added important information, appointment the Coffer of America newsroom. Click actuality to annals for account email alerts.
Bank of America, N.A. Member FDIC © 2018 Coffer of America Corporation.
FICO is a registered brand of Fair Isaac Corporation in the United States and added countries.
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Reporters May Contact:Betty Riess, Coffer of America, [email protected]
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