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Attending Amazon Card Customer Service Can Be A Disaster If You Forget These 12 Rules | Amazon Card Customer Service

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Q: My bedmate and I accept had a Mastercard through Citi back 1992. About three years ago, I got a alarm from their artifice assemblage adage the agenda was hacked, and we got new cards. In the aftermost 3-1/2 months, our agenda has been afraid three times and replaced.

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With the aftermost cards I got, I activated over the buzz as I consistently do and aural a anniversary I got a alarm from the artifice assemblage allurement my about accuse that I did not make. We had never alike acclimated the new agenda and the cards had never larboard the house!

How can our cards be afraid if we never acclimated them?

The man I batten to at Citi asked me if we use our cards for online purchases and I told him my bedmate has purchased items from Amazon. He again told me that back Amazon is such a ample aggregation that they automatically get the new acclaim agenda number.

Is that alike possible? I am actual afraid to actuate our new cards. Any admonition would be abundantly appreciated.

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S.P., North Olmsted

A: The admirer from Citi told you correctly. Many merchants and drop banks that we accord with automatically get our new annual numbers back we get a acclaim or debit agenda replaced. The annual is alleged “account updater.”

Here’s what Amazon says about it: “About Automatic Updates to Acclaim or Debit Cards . . . Amazon participates in annual amend casework offered by some banks to advice accumulate your cards a in our system.

“If your coffer participates, these annual (sic) will automatically amend your agenda cardinal or cessation date in our arrangement back it changes. If you don’t appetite to accept your cards automatically updated, you can opt out of these casework by contacting your arising bank.”

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Amazon absolutely accustomed your new annual number. It seems your acclaim agenda abusage may be occurring from addition who has admission to your Amazon annual (inside or alfresco Amazon). I’d acclaim alteration your Amazon countersign anon and deleting any adored acquittal advice from your Amazon profile.

Back to annual updater services. Here’s what MasterCard says about it:

“Customers with account-on-file acquittal arrange face annual disruptions back their agenda expires or annual advice changes. For merchants, these acquittal declines can access the accident of chump attrition, accommodation sales and potentially access absolute and aberrant costs from chump annual calls. Annual changes aggravation barter and can affect their accord with merchants.”

Visa says article similar. “Visa Annual Updater is a annual that facilitates and encourages chump satisfaction, assimilation and adherence by exchanging adapted annual advice amid accommodating merchants and Visa agenda issuers.”

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Clearly, Citi participates in this service. Citi didn’t acknowledge to my concern in the accomplished two weeks. I additionally contacted Chase and Coffer of America, two of the nation’s added huge acclaim agenda issuers. Chase backer Carlene Lule referred me to Amazon. BofA backer Betty Riess referred me to MasterCard and Visa.

This is a huge accessibility annual for merchants. They don’t accept to anguish about your approaching purchases not activity through because you didn’t accommodate your new annual number. Or in the case of a alternating acquittal — say a cellphone bill — the buzz aggregation can accumulate on charging your agenda after interruption.

It could be a accessibility to us consumers in some cases, as well. I pay my acclaim agenda bill through my drop bank’s online bill acquittal service. Back I get a new agenda cardinal (which has happened several times in contempo years because of abstracts breaches,) I don’t accept to ascribe the new annual cardinal in adjustment for the bill to be paid. My coffer is notified automatically by my acclaim agenda issuer.

Still, it would be nice to be offered the adventitious to opt out if we don’t appetite it. I advance you acquaintance Citi.

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Q: I attempted to accompany the Planet Fitness in North Olmsted and was brash the alone way I could pay was with my blockage account. The actuality at the board explained to me they had to accept my acquisition cardinal and blockage annual number.

Understandably, I am actual afflictive with this because a abstracts aperture could aftereffect in my blockage annual actuality exposed.

I offered to pay the associates in abounding for the year, cerebration I would aloof accord them banknote or a check, and was told I could alone pay annual with my blockage account. I alleged chump annual and they accepted this. The woman did allotment that back presented with this in the past, exceptions accept been fabricated but she could not do that for me back the gyms are franchises.

Every Planet Fitness I drive by consistently seems active so there are allegedly bags of bodies accomplishing this with no issue, but it aloof seems absolutely alarming to me.

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G.G., Parma

A: I accede with you, if the gym-goers have alone one blockage account.

Cases like these are one of the affidavit I acerb animate bodies to accept a primary blockage annual and a accessory blockage account. (Or alike a third or fourth.) The accessory blockage annual can be acclimated to address checks to individuals, to articulation to a PayPal annual or accommodate for a alternating transaction like this. If there is a abstracts breach, you haven’t apparent your primary blockage annual that you use for absolute deposits, mortgage or hire payments and the majority of your annual assets and expenses.

Another advantage that ability appear in accessible in a case like this: An online checking/ prepaid debit card. One of the leaders in this space, Movo, offers an FDIC-insured annual with no annual fees, behindhand of balance. And you get a acquisition cardinal and annual number, aloof like you would with any blockage account.

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With this second-account method, your absolute blockage annual can’t be wiped out by a fraudster.

To ability Teresa Murray, email [email protected] or alarm or argument 216-316-7064. She cannot acknowledge to all queries or comments.Previous columns: cleveland.com/moneymattersOn Twitter: @TeresaMurray On Facebook: www/facebook.com/MurrayMoneyMatters

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