Metro cartage are no drifter to delays and cancellations.
The arrangement is still active on 1980s-era trains until the new added reliable Metro trains appear into activity in 2020, and incidents including cable thefts acquire additionally acquired a cardinal of above hold-ups on the line.
Metro tickets don’t amount a fortune, but you can affirmation a acquittance on your admission if you ache from account problems.
Can I affirmation a acquittance from Metro?
If you adjournment on a belvedere for added than 15 account best than advertised or the Metro alternation you are on is delayed by added than 15 minutes, Nexus says it will acquittance you the amount of your distinct adventure Metro ticket.
This applies to barter purchasing a Single, DaySaver, Day Rover, Transfare or MetroSaver, and to Network One customers.
However, Gold Agenda holders and Magpie Mover holders are not covered by the acquittance promise.
And the acquittance action is additionally abandoned aback Metro administration acquaint in beforehand that journeys are demography will booty longer, such during planned modernisation work.
Related: What to apprehend from the new Metro trains
How to affirmation a refund
To affirmation a acquittance you charge a archetype of your Pop agenda or the aboriginal Metro admission calm with a abrupt description of the delayed adventure including time, location, and area you were travelling to.
You can accelerate this advice via a pre-paid chump acknowledgment anatomy that can be best up from any Nexus TravelShop or address to our Chump Relations aggregation at:
Customer Relations, Tyne and Wear Metro, Metro Control Centre, South Gosforth, Newcastle Upon Tyne, NE3 1YT
Or Freepost at: Freepost RTXR-HSYK-XCZZ, Nexus, South Gosforth Station, Station Road, NEWCASTLE UPON TYNE, NE3 1YT
Pop agenda holders and Network One admission holders can browse and email a archetype to [email protected]
Is there a time limit?
Claims charge be submitted aural 28 canicule of the date of the incident, and you will charge to abide a abstracted anatomy for anniversary claim.
Nexus commonly issues refunds by cheque, but if you would like a banknote acquittance this can be acquired in being at South Gosforth Control Centre.
If you acquire a division ticket, Nexus will acquittance the amount of a distinct admission for the Metro adventure made.
In band with the Consumer Rights Act 2015, if you acquire paid for your admission by Credit/Debit agenda and Metro is at accountability for a adjournment to your adventure of added than 15 account than advertised, if preferred, Nexus will acquittance the amount of that distinct adventure aback to your Credit/Debit card.
What if a admission apparatus eats my money?
If you lose money in a admission apparatus because it fails to affair you a admission and you again acquirement a additional admission from addition machine, or if the apparatus fails to accord the actual change, you can affirmation a refund.
Apply at any Nexus TravelShop or email [email protected] or alarm 0191 20 20 747.
Can I affirmation for costs I acquire because of Metro delays?
Metro will not acquire albatross for any consequential losses for archetype accident of earnings, auto fares, absent accessories or absent connections.
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