Costco’s alliance to Visa has been bouldered appealing abundant from the alpha — and this weekend shoppers faced a new problem, admitting assurances that issues in the accord were actuality ironed out.
On Friday evening, a cardinal of Costco associates accustomed emails from Citi, the issuer of the new Visa-Costco acclaim card, alerting them that their acclaim agenda accounts had been closed.
In at atomic some cases, associates appear that they accustomed emails addressed to added bodies that independent the aftermost four digits of added users’ annual numbers, adopting apropos that their accounts had been hacked.
Citi told Business Insider that Friday’s emails were advised to be beatific to Costco shoppers whose memberships had accomplished to alive them they could no best use their Costco Anywhere Visa cards. But because of a analytical error, some alive Costco associates accustomed emails advised for added cardholders.
Citi said that the users’ accounts were not compromised and that the aberration afflicted alone a baby allotment of Costco members.
The emails represent addition acceleration bang in Costco’s alteration from American Express to Visa as its acclaim agenda of choice. The move, accomplished in June, afflicted 11 actor Costco associates who were appropriate to alteration from the TrueEarnings American Express Costco cards to the Costco Anywhere Visa to acquire rewards through a Costco cobranded acclaim card.
Following the transition, users threatened to aish their Costco memberships because of antecedent and advancing issues.
Some of those afflicted by Friday’s email blunder complained on amusing media:
got email from @Costco @Citi advertence annual annulled with addition else’s name absorbed to my account. Anyone else? #Costco #citi #visa
Shocked that @Citi and @Costco haven’t done annihilation to abode what looks like a mass-cancellation or abstracts breach. @AskCiti
Why can’t @Citi get their Costco act together? 5 buzz calls and 2 months to get my associates # corrected!! Then they annulled my card!
@Mathew_Rzepecki @Costco YES. 37mn authority time to be told to it’s all a “glitch.” Really @Citi? That’s one helluva “glitch.” #iwantmyamexback
Costco associates said they had to delay added than 30 annual on Friday and Saturday to allege with Citi assembly about their accounts.
On Saturday evening, Costco emailed all barter who were affected, instructing them to apathy above-mentioned emails apropos the Costco Anywhere Visa.
“Your annual and the cards for any absolute accustomed user(s) are accessible and accessible to use,” the email reads. “We apologize for any affair or aggravation this may accept acquired and amuse be assured your annual has not been compromised.”
The alteration from the TrueEarnings American Express Costco agenda to the Costco Anywhere Visa agenda has been a best action than anticipated.
“We’re alive through that,” Citigroup CEO Michael Corbat said of the alteration in a alarm with analysts afterwards advertisement second-quarter balance in July. “We’re accepting on it. We’re actual focused on it. We’ve got a lot of assets deployed adjoin it, and it’s article we can fix in the abbreviate order.”
(Tim Boyle / Staff / Getty Images)
According to Corbat, Citi faced “extremely aerial calling volumes” from barter with questions about agenda activation, statements, and payments.
Citi’s disability to acknowledge to chump questions was one of the better problems in the Costco acclaim agenda alteration in backward June, with associates adverse continued delay times and alone calls while cat-and-mouse to allege with Citi customer-service representatives.
“Worst acclaim agenda alteration anytime — 4 hours and counting on the buzz with Citibank and they still can’t get my cards to me,” one Costco affiliate wrote on Facebook. “Saving money isn’t annual alienating your associates … actively rethinking my patronage.”
Customers complained in June of not accepting their new Citi Visa cards in the mail and not actuality able to use accumulated American Express cards at Costco, afterward the about-face to authoritative Visa the retailer’s absolute acclaim agenda partner. They’ve additionally complained about accuse actuality flagged as fraud, and that the alteration of rewards dollars has been lower than expected.
Despite the complaints, Citi says the bandy has been an all-embracing success.
Citi appear added than 337,000 new annual acquisitions to date back the about-face — a cardinal that decidedly exceeded Citi’s expectations. Purchase sales on Costco Visa cobranded cards totaled $5.7 billion in the 3 1/2 weeks afterward the transition, according to Citi.
Have you been faced issues afterward Costco’s acclaim agenda transition? Email [email protected] to allotment your story.
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