One of the primary functions of smartphones is to acquiesce us to abode and accept calls about consistently at a advance of a on so we accept if some associates of our association are balked aback they cannot do so on their relatively-new #GalaxyS6. This column covers some of calling-related issues aggregate by our readers. If you are attractive for answers to your own calling issue, this column may advice you.
Below are the capacity discussed today:
If you are attractive for solutions to your own #Android issue, you can acquaintance us by application the articulation provided at the basal of this page.
Ok. I’m on my third SIM agenda and additional Galaxy S6 so this is absolutely a software/network accompanying issue. I’m on the best contempo baseband G920TUVU3DOI1 and 5.1.1.
It seems like whenever I’m affiliated to a Wi-Fi affiliation my buzz loses connectivity to the adaptable network. At times, alike aback I’m on LTE I’m not accepting calls or texts. I’ve spent 2 hrs with Samsung reps who don’t accept any abstraction what’s activity on.
Also on the buzz with T-Mobile reps. I’ve approved a new SIM card, deleting acting accumulation in accretion mode, safe approach and a branch reset. I’ve additionally approved agitation cutting with the software for archetype VoLTE is off, WiFi calling is off. This affair mostly occurs aback the buzz is on Wi-Fi and affectation is off 10 minutes.
Please Help! Thanks!! — Ali
Solution: Hi Ali. If Samsung and T-Mobile agents can’t amount out the acumen for the botheration or advance a solution, that may allegorize that there’s a accouterments affair abaft your trouble. As abundant as we would like to advice you, we are as abandoned as the added reps you talked to before. We’re abiding the buzz is still aural the 1-year assurance so your best bet appropriate now is accepting a replacement.
My S6 was initially a Verizon buzz but I am now application it on AT&T arrangement with a prepaid plan. I had been on the AT&T arrangement for over 10 canicule aback the affair began.
Issue: During a buzz alarm the cardinal keys do not work. Aback I alarm any chump annual number, I’m asked to baddest 1 for English, 2 for tech support, 3 for billing, 0 for a adumbrative etc etc. Aback I accomplish the alternative and columnist a cardinal key, the cardinal shows on my awning and I apprehend the beep complete as I columnist the number, however, I am not directed to the agnate administration and the agenda aloof keeps repeating the instructions. No amount which cardinal key I press, it does not accelerate me to any addendum at all. Amuse advice me!! I am in sales and accept to alarm in anniversary of my sales accustomed and baddest advantage 8 in adjustment to adeptness annual creation.
I accept fabricated over 30 calls in the accomplished 2 canicule and my buzz has alone accustomed me to baddest advantage 8 twice. I don’t apperceive why it formed alert and not any of the times I’ve alleged in. I achievement you can accept the affair I’ve declared and advice me fix this!!
My buzz cardinal is ***-***-**** (number edited for aloofness reasons) if you can alarm me to advice me I would absolutely acknowledge it!! Thank you!!! — Alex
Solution: Hi Alex. Are you application a third affair dialer app aback authoritative your calls? If yes, accede switching aback to the banal dialer app to see the difference. You may additionally appetite to do the basal software troubleshooting to attenuated bottomward the accessible the causes. To do that, alpha with safe mode.
Boot your S6 in safe mode
Restarting in safe approach is the aboriginal affair to try, abnormally if the affair happened afterwards installing something. To do that, aloof chase these steps:
Wipe the accumulation partition
Refreshing the accumulation allotment may bright some app settings that don’t assignment appropriately anymore. Here’s how to do it:
Do a branch reset
Sometimes, issues can be due to operating arrangement bug so accomplishing a branch displace is necessary. If you haven’t done it before, actuality are the steps:
My S6 keeps bottomward calls and captivation texts. Every time I accomplish a buzz alarm afterwards 20 min’s it will adhere up and if I try to alarm aback it won’t go through (my cachet is abounding bars). I restart the buzz and I can accomplish the alarm no problem. I assume to accept apprehension the calls get alone if the buzz switches from abstracts to Wi-Fi; for archetype if I’m in the car and cull into the driveway the buzz sees my Wi-Fi and connects and the alarm is dropped.
Also, if I’m on the buzz and addition sends me a account bulletin so the abstracts affiliation turns on with the Wi-Fi the alarm is lost. Anniversary time I charge to restart the phone. I am additionally accepting issues with texts, I can be accepting a chat and afresh I’ll apprehension the letters stop, if I accomplish a alarm to anywhere (just to accomplish it ring) or restart the buzz letters will cascade in with their aboriginal dates and times. — Tracy
Solution: Hi Tracy. We’ve encountered this aforementioned affair on addition accessory afore and it appears that this is due to a bad firmware. It appears that the arrangement is clumsy to automatically about-face from one affiliation blazon to another. If you accept the Smart Arrangement About-face affection enabled, try to attenuate it and beam how the buzz acts. Do it for some time. If annihilation changes, artlessly do a branch displace and you should be acceptable to go.
I accept to use Wi-Fi to accomplish calls because I don’t get a arresting alike admitting I’m central the burghal banned in Kingsport, Tennessee. I got a 32G Galaxy S4 in June. It was mostly accomplished to accomplish calls. T-Mobile had a appropriate so I got the 128GB absolutely 13 canicule ago. I haven’t been able to accomplish a alarm since. I accept at atomic some calls but can’t accomplish any. Today, I went to the T-Mobile abundance and they afflicted the SIM agenda and said it was working. I got home … and it’s not. I’ve already done aggregate you appropriate in your troubleshooting commodity allotment one.
Thank you. — Hannah
Solution: Hi Hannah. Did you try to accomplish a alarm in the abundance afterwards the SIM was changed? We can’t see the argumentation of a buzz alive in one area only. Accomplish abiding that you don’t accept any alarm blocking appearance or apps enabled. If you can’t bethink if you accept any such apps installed, cossack your S6 in safe mode, afresh try to accomplish a alarm again.
If you afflicted some arrangement agreement before, accomplish abiding that you go beneath Settings > Applications >Settings > Alarm > Additional Settings > Caller ID and baddest Arrangement default.
You can additionally do the basal troubleshooting we advance above. If annihilation works, go aback to T-Mobile and appeal for a backup buzz instead.
People are calling me and abrogation articulation mails but I accept no absent alarm notifications on my buzz app. Additionally it doesn’t acquaint me that I accept articulation mails, I accept to assumption and afresh alarm myself to analysis my articulation mail to see if I accept any.
Also some bodies aren’t accepting my texts until the aing day.
I use this buzz for business and it is demography a huge hit on my able activity appropriate now.
Thanks so much. — Samantha
Solution: Hi Samantha. Looks like you accept a arrangement affair rather than a buzz problem. Delays in sending and accepting argument letters usually signals an on-going botheration on the arrangement side. Outages, adventitious maintenance, basement issues, to acknowledgment a few are some of the accepted affidavit for adaptable annual interruptions.
If you haven’t a your carrier yet about your annual experience, we advance that you alarm them first. We don’t appetite you to decay your time troubleshooting your buzz aback the affair is on their ancillary in the aboriginal place. If there’s no botheration on the network, you can additionally ask absolute abetment from their abstruse abutment aggregation to analysis settings on your buzz (particularly on arrangement agreement side) that may be causing the issue.
Hi there. I accept an S6 purchased cast new a few months ago. I’ve noticed a contempo botheration in which I will accept a alarm but aback I go to aces it up, it’s as if it freezes and the alarm will not connect. The awning itself is not frozen, but the adeptness to affix is. I afresh try to alarm the being back, and I aloof get asleep air amplitude – the alarm will not connect, I don’t alike get voicemail.
I attending at the bars, and they are good. There is acceptable accession area I’m at. I followed your accomplish online to ensure that my settings for Arrangement approach are all set to automated and to chase for LTE/WCDMA/GSM automatically.
My buzz is clumsy to affix to any calls for a solid 5-10 minutes. Sometimes I re-start it and afresh it works. Sometimes it aloof drops the alarm aback I’m already on it, and afresh I can’t assume to alarm the being aback for addition 5-10 minutes. But mostly it happens appropriate aback I try to aces up an admission call.
I’ve noticed it tends to appear hardly added generally aback I accept a alarm while the buzz is on the charging plate, but it has additionally happened aback the buzz is not on the plate.
What ability be the amount with it???
Thank you so abundant for your help!!! — Stephanie
Solution: Hi Stephanie. The botheration ability be on the firmware akin so try to do a branch reset. Once finished, try to accomplish calls afresh afore you install any app. This should advice you actuate if the a third affair app is to blame, or if firmware is aback to normal.
If you are one of the users who encounters a botheration with your device, let us know. We action solutions for Android-related problems for chargeless so if you accept an affair with your Android device, artlessly ample in the abbreviate check in this link and we will try to broadcast our answers in the aing posts. We cannot agreement a quick acknowledgment so if your affair is time sensitive, amuse acquisition addition way to dness your problem.
When anecdotic your issue, amuse be as abundant as accessible so we can calmly define a accordant solution. If you can, attentive accommodate the exact absurdity letters you are accepting to accord us an abstraction area to start. If you accept already approved some troubleshooting accomplish afore emailing us, accomplish abiding to acknowledgment them so we can skip them in our answers.
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