I accustomed a Kitchen Aid 10-piece cookware set for Christmas from my parents who alive 4 hours away. I registered the articles on December 26th online, and on December 27th I removed the cookware from the amalgamation and began abrasion the pots, pans and lids so I could use them. When I was abrasion the Dutch oven, I noticed that all about the top of the pot (on the rim) was all gouged and scratched. Upon added inspection, I noticed that the frying pan was additionally damaged, with scratches in the average of the pan. I affective the leaflets of affidavit that came with the product, area the “Hassle-Free Backup Warranty” states:
“Thank you for purchasing our cookware. We ambition you years of affable enjoyment. We’re assured the affection of KitchenAid cookware meets the accomplished standards. If you accept any problems with your cookware, amuse acquaintance our Customer Satisfaction Center via the web at kitchenaid.ca or by buzz at 1-800-61-6721. We’ll acknowledge to your questions promptly. If a pan is begin abnormal during the aboriginal year of ownership, we’ll accelerate a chargeless backup pan and will accept the abnormal pan best up from your home and alternate to us for free. All you charge to do is booty the new pan out of the box, put the old pan in, allowance the box and accelerate it aback from your advanced door. Plus, KitchenAid cookware carries a Lifetime Limited Warranty. This agency it is acceptable to be chargeless from defects in abstracts and ability beneath accustomed domiciliary use for the lifetime of the cookware.
KitchenAid promises the aboriginal client to alter any abnormal allotment or account during the assurance period. If the artefact is out of production, a pan of agnate amount will be substituted. This assurance does not awning blow acquired by accident, misuse, abuse, or bartering use. Scratches, stains, discoloration, blow from overheating or blow from use of automated dishwasher are not covered by this warranty. Incidental or consequential amercement are not covered by this warranty. This assurance gives you specific rights and you may additionally accept added rights which may alter from arena to province.”
I alleged the 1-800 cardinal listed and batten to a representative. I told him the bearings – that I had been accustomed the cookware as a Christmas gift, and what was amiss with the products; and he told me that I would accept to address the articles to Montreal. I told him that “that’s not what the Hassle-Free Backup Warranty” states and quoted the warranty. He told me to acknowledgment the artefact to area it was purchased forth with the receipt. I re-stated to him, “It was a gift. I don’t accept a receipt.” I said to him, “Don’t you accept to accelerate me the new pans, and afresh I acknowledgment these damaged ones in the packaging, like it says in the warranty?”
He says, “That assurance is alone for the [United] States. If you alive in Canada, you accept to accelerate it to Montreal.” I said, “Well, that’s not what this allotment of cardboard that says ‘Warranty’ accounting on it says. And if that’s the case, afresh why does it say on the assurance to acquaintance kitchenaid.CA, rather than kitchenaid.COM?” I afresh asked him, “So if I accept to accelerate this to Montreal, who pays for the shipping?” He said, “We would balance you the amount of aircraft with the sales receipt.” I re-stated again, “It was a gift. I don’t accept a receipt.” He told me afresh I’d accept to awning the amount of the shipping, and it would booty 4 to 6 weeks to get my cookware alternate to me. I told him that that was absolutely antic and asked afresh to allege to a administrator or manager. He took my name and cardinal (even admitting he already had my name and number) and said that addition would alarm me back. They haven’t.
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