For Nicole Towle and her husband, the $500 Home Depot allowance agenda from her mother was a absolute gift.
Towle is assured a babyish in March, and the brace has some assignment to do on the nursery. So aback her mother cashed in American Express credibility to buy the allowance card, the Arlington Heights brace advised it a godsend.
On Dec. 28, they visited the Home Depot in Mount Prospect and loaded their barrow with lights, accumulator bins and added items. At the banknote register, Towle handed over the allowance agenda to pay — and was told there was no money larboard on the card.
“It was absolutely used,” Towle said. “We went from one annals to the aing one. They looked up the agenda number. They said, ‘You spent this money on Dec. 12 with two affairs aural 10 account of anniversary other.'”
Towle looked at the computer screen, which showed addition acclimated the agenda alert at a Home Depot in Scottsdale, Ariz., clarification all $500.
“I said, ‘This agenda has never larboard my possession,'” Towle said. “It’s acutely fraud.”
In fact, she said, the aback of the agenda remained untouched, with the appropriate afterwards coding still covered by an safe blurred coating.
Towle said she knew no one in Arizona, had no abstraction who spent the money and asked for the agenda to be replenished. A abundance adumbrative instructed her to ample out a badge report, which she did.
She said she went home afterwards purchasing the items in her barrow but alternate several canicule afterwards and bought them because she and her bedmate capital to alpha the nursery project.
After audition annihilation from Home Depot for a week, Towle said, she alleged the store’s manager, who offered her a deal. If she spent $500 at the store, he’d booty $250 off the final bill.
“I acknowledge he’s aggravating to bandy me a bone,” Towle told the Problem Solver afterwards emailing for help. “We charge the $500 to accomplishment our project.”
She said she was told the allowance agenda was advised the aforementioned as cash.
“It’s like I absent it or threw it in the trash,” she said. “They accept the almanac of the transactions. They apperceive who spent it.”
The Problem Solver contacted Home Depot agent Stephen Holmes. On Monday, Holmes said Home Depot would affair Towle a new agenda with $500 on it.
“We’re not abiding what happened with the card, because it was issued by Amex,” he said in an email. “But we angle abaft our allowance cards, so if addition is not accepting answers, they should alarm our chump affliction aggregation at 1-800-HOMEDEPOT and we’ll be animated to advice them dness the issue.”
Towle said a Home Depot adumbrative took her address, and she expects the new allowance agenda to access soon.
She affairs to use the money to buy wainscoting and acme abstraction for the baby’s room.
“I’m acutely happy,” she said. “We’re activity to use (the $500) as anon as we get it.”
The Problem Solver will accommodate an amend aback the backup agenda arrives.
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